Privacy Policy

Effective Date: June 24, 2024

Higher Study Helpline ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://higherstudyhelplineinbangla.com, enroll in our services, or interact with us.

1. Information We Collect

Personal Information (provided voluntarily):

Full name
Email address
Phone number
Educational background and test scores
University preferences
SOP/LOR/CV-related information

Automatically Collected Data:

Browser type
IP address
Device information
Access times and visited pages

2. How We Use Your Information

To provide you with course materials, updates, and notifications
To respond to your inquiries and support requests
To personalize learning experiences and improve our services
To provide feedback on SOPs, mock tests, or application support
To send promotional emails about upcoming batches, webinars, or resources (only with your consent)

3. Sharing of Information

We do not sell, trade, or rent your personal information to others. We may share limited information with:

Trusted instructors, only to facilitate learning or mentoring
Service providers (e.g., email platforms, Google Meet) strictly for technical purposes
Legal authorities, only if required by law

4. Cookies and Tracking Technologies

Our website uses cookies and similar tools to:

Track user behavior on the site
Improve site performance and content delivery
Remember your preferences for future visits

You can disable cookies through your browser settings, but some features may not function properly.

5. Data Security

We take reasonable precautions to protect your data. All personal data is stored securely, and access is limited to authorized personnel only.

Important: Please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Third-Party Links

Our site may contain links to third-party websites such as YouTube, Google Forms, or university sites. We are not responsible for the privacy policies or practices of those websites.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have unknowingly collected information from a child, we will delete it promptly.

8. Your Rights

You have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Opt out of promotional communication

To make any such request, email us at: support@higherstudyhelplineinbangla.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy, please don't hesitate to contact us:

support@higherstudyhelplineinbangla.com